Ordering, Shipping, Returns & More – FAQs

Have questions about placing an order, shipping times, returns, or payments? We’ve got you covered! Below are the most common questions we receive, along with helpful answers.

🛒 Ordering

1. How do I place an order on Desamishop?

Placing an order is easy! Just browse our website, choose the item you like, and click “Add to Cart.” When you’re ready, go to your cart and click “Checkout.” Fill in your shipping details, choose a payment method, and confirm your purchase.

2. Can I change my order after placing it?

Once an order is placed, we start processing it right away, so changes aren’t guaranteed. But don’t worry—email us at support@desamishop.com as soon as possible, and we’ll try our best to help.

3. How do I track my order?

After your order is shipped, we’ll send you a confirmation email with a tracking number. You can use that number to track your package through our website or the shipping company’s tracking page.

🚚 Shipping

1. Do you ship internationally?

Yes! We ship to most countries around the world.

2. How much does shipping cost?

Shipping fees are:

  • $4.99 within the USA

  • $12.99 for international orders

3. How long does shipping take?

Estimated delivery times:

  • USA: 5–8 business days

  • International: 10–15 business days

Please note that shipping times may vary based on your location and local postal services.

🔄 Returns & Refunds

1. What is your return policy?

We want you to be happy with your purchase. If you’re not satisfied, you can return your item within 30 days of delivery for a full refund. Items must be unused and in original condition.

2. Who pays for return shipping?

If the item is damaged or we made a mistake, we’ll cover the return shipping. Otherwise, customers are responsible for return shipping costs. We recommend using a trackable service for your return.

3. When will I get my refund?

Once we receive your return, we’ll process your refund within 10–15 business days. Refunds are sent to the original payment method. Processing time may vary depending on your bank or card provider.

❌ Order Cancellation

1. Can I cancel my order?

Yes, you can cancel your order before it ships without any fees. If your order has already been processed or shipped, you may need to return the item, and return shipping charges may apply.

💳 Payment

1. What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • Paypal

More payment options are coming soon!

2. Is my payment information safe?

Absolutely. We use secure encryption technology to keep your payment details safe during checkout. Your privacy and security are our top priority.

3. When will I be charged?

Your card will be charged immediately after your purchase is confirmed.

📩 Still Have Questions?

We’re here to help! If you didn’t find the answer you’re looking for, feel free to reach out to our support team at support@desamishop.com. We’ll get back to you as soon as possible.