Returns, Exchanges & Cancellations – Desamishop Policy

At Desamishop, customer satisfaction is our top priority. Please review the following guidelines carefully before making a return, exchange, or cancellation request.

🔁 Exchange Policy

We do not offer exchanges for incorrect selections such as size, design, color, or shipping address. Before placing your order, please double-check all product details, including:

  • Size

  • Style/Design

  • Quantity

  • Shipping Information

All orders are confirmed by the customer at checkout, so we are unable to accept exchanges for mistakes made during ordering.

❌ Order Cancellation

Need to cancel your order? You have a 6-hour window after placing your order to request cancellation.

  • Cancellation Fee: 10% of your total order value

  • After 6 Hours: Your order may have already been processed or sent to the warehouse and cannot be canceled

To cancel your order, please email us at:
📧 support@desamishop.com

🔄 Return & Refund Policy

You can return items within 30 days of delivery. After 30 days, the order is considered accepted, and no refund will be issued.

✅ Eligible for Return & Refund If:

  • The item is damaged or broken

  • You received the wrong size, product, or design

  • The material does not match the product description

  • The product is significantly different from what was shown or described

  • You simply no longer want the product

❌ Items Not Accepted for Return:

  • Used, worn, or washed items

  • Items missing original tags or packaging

  • Items that have been altered or modified

  • Items returned with damage not caused by our shipping or manufacturing process

  • Items with easily fixable issues like loose threads

📦 How to Request a Return or Refund

  1. Send an email to: support@desamishop.com
    Include:

    • Proof of purchase (order number, receipt)

    • Shipping label

    • Clear photo(s) of the product

    • Screenshots of emails if available

  2. Wait for a response: Our team will reply within 2–3 business days with a return address and further instructions.

  3. Ship your item using a traceable service.

    • Send us the return tracking number or a photo of the shipping receipt

    • Do not send back items without prior confirmation

    • We are not responsible for lost or unapproved return packages

💸 Return Shipping Costs

  • Return shipping fees are the customer’s responsibility

  • These fees are not included in the refund amount

⏳ When Will I Get My Refund?

  • We will process your refund within 2 business days of receiving your return

  • You’ll get an email confirming that your refund has been issued

  • Refunds typically appear on your account within 10–15 business days, depending on your bank or credit card provider

If you haven’t received your refund within that time frame, please:

  • Check your bank or card account

  • Contact your card provider

  • Email us at support@desamishop.com if further help is needed

⚠️ Important Notes

  • Return requests must be approved by email before sending anything back

  • Desamishop is not responsible for lost return packages or damages during return shipping

  • Only approved returns are eligible for refund

  • Returns are accepted within 30 days of delivery only

Thank you for shopping with Desamishop. We’re here to ensure your experience is smooth and satisfying—please reach out if you have any questions!

Desamishop Customer Support Team
📧 support@desamishop.com