At Desamishop, we want customers to feel comfortable shopping with us. If your order is not quite what you expected, we offer a straightforward return process designed to make returns easier and more convenient.
30-Day Return Window
Customers may request a return or exchange within 30 days from the delivery date of their order, provided the item meets the return eligibility requirements outlined below.
For qualifying returns, return shipping assistance may be provided depending on the situation and product condition.
Return Eligibility Requirements
To qualify for a return, items should meet the following conditions:
- Returned in the same condition as received
- Unworn, unused, and unwashed
- Original tags and labels remain attached
- Returned in the original packaging when possible
Returns sent without prior approval from our support team may not be accepted.
How to Request a Return
Step 1 – Contact Support
Email our customer support team at [email protected] and include your order number along with the reason for the return request.
Step 2 – Receive Return Instructions
Once your request is reviewed, we will provide return instructions and, when applicable, a prepaid return shipping label.
Step 3 – Ship the Item Back
Securely package the item and send it to the return address provided by our support team.
Refund Processing
After the returned item is received and inspected, we will notify you regarding the status of your refund or exchange request.
Approved refunds are generally issued to the original payment method within approximately 5–7 business days. Processing times may vary depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what was ordered, please contact us as soon as possible at [email protected].
To help us review the issue efficiently, please include:
- Your order number
- A brief description of the issue
- Photos showing the item and packaging condition
Depending on the situation, we may offer a replacement, store credit, or refund solution.
Need Assistance?
If you have questions about returns, exchanges, or refund eligibility, our support team is available to assist you.
Email: [email protected]